Coca-Cola boss on overcoming first impressions

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The boss at Coca-Cola European Partners’ (CCEP) Morpeth site has claimed her management style has been helped by a greater understanding of how others perceive her – boosting staff engagement at the site.

In this exclusive interview, operations director Jane Buckley explained how training prior to joining CCEP taught her how to give and receive feedback in a constructive way.

As a result, she was now able to “understand how staff can change their style, or give them clarity around what it is we are actually expecting them to do.

Buckley, who has been responsible for overseeing a £14M investment into the site – which produces Glacéau Smartwater and Schweppes Abbey Well – said people tended to find her “a bit strange” on first impression.

‘Dispel all of those perceptions’

However, the training also taught her that the way she conducted herself on a daily basis would “actually dispel all of those perceptions”.

“Once people get used to that quirkiness, they learn that I understand people and their mannerisms very well,” Buckley said.

“The working culture at Morpeth is very strong. It is an environment that is very challenging but also very rewarding.”

To read more about how Buckley is overcoming the challenges of installing a new automated water-processing and bottling line at Morpeth – part of our ‘Me and My Factory’ series of profiles – order your copy of the April issue of Food Manufacture magazine .

Dicksons Pork Butchers

Meanwhile, the boss of a north-east meat firm is targeting growth through innovation, new product development, improved shelf-life and packaging.

In this exclusive video, Chris Hayman, md at Dicksons Pork Butchers, claimed a strong focus on new product development – helped by a new area dedicated to product development at the South Shields site – meant the north-east producer was able to meet ever-changing customer demands.

Do you and your factory have a story to tell? If you think you would make a suitable Me and My Factory candidate, Food Manufacture’s associate editor Noli Dinkovski would love to hear from you.

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